01. Why is my furniture order delayed?
We understand how important your furniture purchase is, and we sincerely apologize if your order has been delayed. At Price Co, we work closely with our manufacturing and logistics partners to provide the most accurate and up-to-date order information available.
You may see one of the following order statuses in your account:
- In Production: Your furniture is currently being manufactured or prepared by the supplier.
- In Transit: Your item has shipped from the manufacturer and is on its way to our distribution center.
- Preparing for Delivery: Your furniture has arrived at our local facility and is being inspected and scheduled for dispatch.
In most cases, once your item reaches our distribution center, delivery scheduling happens quickly. However, on rare occasions, delays may occur due to inspection processes, scheduling volume, or transportation timing. Please rest assured that our team is actively working to get your furniture delivered as soon as possible.
02. Why are lead times longer than usual?
Furniture manufacturing and global shipping timelines can fluctuate throughout the year. Currently, extended lead times are primarily due to increased demand, supply chain constraints, and international shipping congestion.
Because many of our pieces are built to order or imported from trusted manufacturers, production and transit times may be longer than standard retail inventory. While estimated arrival dates may occasionally shift, our team continuously monitors shipments and works directly with suppliers to minimize delays.
We appreciate your patience and understanding. If you have specific questions about your order, our team is happy to provide updates at any time.
Delivery Information
At Price Co, we are committed to delivering your furniture safely, professionally, and efficiently. Below is what you can expect throughout the delivery process.
Delivery Area
We currently deliver throughout the Puget Sound region and along the I-5 corridor from the Canadian border to the Oregon border. If you are located outside this service area, please contact our team for a custom delivery quote.
Delivery Scheduling
Once your order has arrived at our local distribution facility and has passed inspection, a member of our team will contact you to schedule your delivery. Delivery dates are scheduled based on availability and route optimization.
Please ensure that your contact information is accurate at the time of purchase to avoid scheduling delays.
Delivery Services
We offer two delivery options:
- Standard Delivery: Delivery to your residence. Placement inside the entryway or garage may vary depending on item size and access.
- White Glove Delivery: Includes in-home placement, professional assembly, and removal of packaging materials.
White Glove service is recommended for larger items such as sectionals, bedroom sets, and dining tables.
Preparing for Delivery
To ensure a smooth delivery experience, please:
- Measure doorways, hallways, stairwells, and elevators in advance
- Clear the delivery path of obstacles
- Secure pets during the delivery window
- Ensure an adult 18 years or older is present to accept the delivery
Price Co is not responsible for items that do not fit due to space or measurement limitations.
Inspection Upon Arrival
Please inspect your furniture at the time of delivery. If there are any concerns, note them with the delivery team before signing. This allows us to resolve any issues as quickly as possible.
Missed Deliveries
If a scheduled delivery is missed or access is not available at the time of arrival, a redelivery fee may apply.
If you have any questions regarding delivery, please contact our team at sales@priceco.org or call 253-856-2050.